Refund policy

At Bloom Blankets (Operated by RIOXCORP LLC), every keepsake is custom-embroidered to order with the baby’s name and details you provide. We take great pride in the craftsmanship of our 100% Organic Cotton Knit keepsakes.

Damaged Items or Embroidery Errors — 30-Day Free Replacement or Refund

Please inspect your order upon arrival. If your blanket arrives damaged, defective, or with an embroidery error made by our studio (such as a misspelled name that differs from what you entered at checkout):

  • Contact us within 30 days of delivery at bloomblanketscompany@gmail.com with your order number and a clear photo of the issue.
  • We will gladly remake and ship a brand-new replacement blanket at zero cost to you, or issue a 100% full refund to your original payment method—whichever you prefer.
  • If a return is required for a defective or incorrect item, Bloom Blankets covers all return shipping costs.

Personalized & Made-to-Order Items

Because each blanket is personalized specifically for your order and cannot be restocked or resold, we cannot accept returns, exchanges, or refunds if a customer enters an incorrect spelling at checkout, changes their mind, or selects the wrong design once embroidery production has started.

Order Changes & Cancellations (Within 12 Hours)

If you need to correct a spelling typo or cancel your order, please email bloomblanketscompany@gmail.com within 12 hours of placing your order. As long as embroidery has not yet begun, we will happily update or cancel your order for a full refund.

Refund Processing Time

Once an approved refund is issued, it will be automatically credited to your original payment method within 5–10 business days depending on your bank or card issuer.

Contact & Return Address

Brand & Legal Entity: Bloom Blankets (Operated by RIOXCORP LLC)
Support Email: bloomblanketscompany@gmail.com (Mon–Fri, 9:00 AM – 5:00 PM CST)
Registered Head Office: 1007 N Orange St, 4th Floor, Suite #2742, Wilmington, DE 19801, United States
US Returns & Fulfillment Facility: 217 Wrangler Drive, Coppell, TX 75019, United States