Custom Orders & Returns

At Bloom Blankets (Operated by RIOXCORP LLC), every keepsake is individually embroidered with the baby’s name and details you provide. Because each piece is custom-made for one little story, please review our policy on personalized orders, replacements, and returns below.

Damaged Items or Embroidery Errors — 100% Free Replacement or Refund

We stand behind the quality of our 100% Organic Cotton Knit blankets and our heirloom embroidery. If your blanket arrives damaged, defective, or with an embroidery spelling/design error made by our studio:

  • 30-Day Guarantee: Please contact us within 30 days of delivery at bloomblanketscompany@gmail.com with your order number and a clear photo of the item.
  • Free Remake or Full Refund: We will prioritize a complimentary replacement blanket shipped to you at zero cost (including free return/shipping coverage), or issue a 100% full refund to your original payment method—whichever you prefer.

Customer Input & Personalized Final Sale Policy

  • Each blanket is embroidered exactly as entered on the product page. Please double-check the spelling and capitalization of the baby’s name before checking the confirmation box and completing checkout.
  • Because personalized items are custom-embroidered to order and cannot be restocked or resold, we cannot accept returns, exchanges, or refunds due to a customer spelling mistake, change of mind, or color preference once embroidery production has begun.
  • Cancellations & Edits (Within 12 Hours): If you notice a typo in the name immediately after ordering, please email bloomblanketscompany@gmail.com within 12 hours of placing your order and we will gladly update the spelling or cancel the order before it goes to the embroidery machine.

Return & Support Contact Details

Brand & Legal Entity: Bloom Blankets (Operated by RIOXCORP LLC)
Support Email: bloomblanketscompany@gmail.com (Mon–Fri, 9:00 AM – 5:00 PM CST)
Registered Head Office: 1007 N Orange St, 4th Floor, Suite #2742, Wilmington, DE 19801, United States
US Returns & Fulfillment Facility: 217 Wrangler Drive, Coppell, TX 75019, United States